How much does a website cost?

There is an initial £69.00 set-up fee. After that the monthly ongoing fee is £34.49. You pay the £69.00 + the first month's £34.49 fee online (£103.49). From Month 2 you pay the monthly fee by Standing Order. All prices exclude VAT.

How long will it take to create my website?

After you place your order online we will get in touch with you and send you our Website Content Pro Forma document. Once this is filled in it will normally take around 2 weeks to create your site.

Can I use my existing domain name (web address) for my new Inspire site?

Yes, absolutely. We will provide all the information you need to do this and help out with the transfer.

How long is the contract for?

The contract is for 24 months from the date of site launch. Your domain name will need to be re-registered 4 weeks before the end of the contract. We will do this automatically unless you provide written notice 6 weeks in prior to the end of your contract. We will extend then apply a new 12 month contract which you will continue based on your existing standing order.

I have my own logo. Can I use this on my website?

All you need to do is provide us with an image file of the highest resolution you can find. The best resolution for using images on the web is 72 dpi (dots per inch). Resolutions higher than this are better for us to use as there is always some degradation in quality if the image is reduced in size. If you need us to include the logo in the Header be sure to provide us with your image file when returning your Website Content Pro Forma.

Can I customise the colour scheme of my website?

Yes, that is an important part of our package. You first choose one of our website themes but you are not held to the example colour scheme it uses. During the website development process you can tell us what colour scheme you want.

My business type is not listed, can I still buy one of your sites?

Absolutely, you can actually select any of the themes listed in any category for your site. So, say you are a plumber and you like the look of one of the Licensed Trade themes, that's no problem. We can customise any theme for any business type. We show example themes for some different business types just to give an idea of what the finished sites could look like.

Will my personal information be safe?

Yes, we will not give out your personal information to 3rd parties. All of your personal and payment information is also protected by Secure Sockets Layer (SSL) technology. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully. You can view more information on our Privacy Policy.

What methods of payment do you accept?

We take the following major credit and debit cards: Visa, MasterCard, Maestro & Solo. You can also pay using PayPal. We do not accept cheques, cash or postal orders.

What should I do if my credit/debit card has been refused when placing an order?

For details on why your card was refused, please contact your card issuer.

How do I check the progress of my order?

We will get in touch with you by phone/email at the important stages of your project's development. You can call us on 0845 617 0651 or 0845 617 0652 during 0900-1700 GMT if you would like an update.

How safe is shopping on inspirewebsites.co.uk?

It is very safe. When you place your order, secure server software encrypts all information you input before it is sent to us.

Where are you based?

We are based in the United Kingdom.

Can you accept international orders?

Yes, absolutely. If your company is based outside of the UK you can pay the initial fee online as normal and then we will give you a call to discuss the best way for you to send the ongoing monthly fee.

How can I contact you?

We'd be delighted if you got in touch with us. If the most convenient way for you is to use email then contact us at support@inspirewebsites.co.uk or by call 0845 617 0651 or 0845 617 0652 during 0900-1700 GMT.

Is there a delivery charge for your products?

No, we don't physically deliver any products to you. We set everything up on our remote servers on your behalf.

What is your refund/cancellation policy?

If you contact us to cancel your order within 10 working days we will give you a full refund if we have not yet incurred any costs on your behalf or spent any time working on your website. There are some costs such as domain registration that we will not be able to get back so these will be passed on to you. If we have spent any time developing your website before you cancel your order you will also be liable for this at a rate of £35/hour. You will be refunded the difference between your purchase price and the amount we have already expended.

RAISING PROMOTION EFFECTIVENESS

Pub A's customers are predominantly in the 25-44 year old market, they don’t have a website and are planning on running a promotion on a Monday night on behalf of their drinks supplier targeted at their primary market. They received some posters by post and have put them up the previous Friday afternoon.

Pub B know that most users on Facebook are Female and are in the 25-44 years age bracket. They have a Facebook “Group” with over 650 “friends” and posted an “Event” on the previous Monday as soon as they confirmed the promotion with the Sales rep. The Pub post a News Item on their Group page which instantly appears in all their customers News Feeds with a link to Pub B's website. A form has been added to the Group page requesting confirmation of attendance, offering a free prize entry for those replying. To encourage early attendance and for spin off revenue a link to the Pub website advertising a Special Meal deal for those who want to get some food before the event kicks off.

Outcome
Pub B is in a far better position to increase footfall and plan for staffing. Pub A is relying purely on footfall over the 3 days which is not giving their customers much time to plan. Using a website in conjunction with Social Media creates an extremely powerful e-Marketing of the Event versus Traditional Media. This results in increasing the probability of a successful event.

CAPTURING THAT ENQUIRY

Pub A doesn’t have a website and is regularly asked over the phone for menus to be sent out to local schools and offices. They receive calls over the phone with booking information however when customers call the phone is often engaged or there is someone waiting to be served at the bar.

Pub B does have a website, which is mentioned during the answer machine message. Their “Food Page” is Search Engine friendly so that potential customers searching for FOOD LUNCH YOURTOWN will be easier to find. They have a downloadable Booking Forms (incl Menu) for Lunch or Evening. They also have information on when meals are served. They also run a separate catering service and contain all Pricing and Contact information.

Outcome
Customers can instantly email you via a contact form when it's suitable for them and fresh in their mind thus increasing the number of bookings. Eliminating Phone Tag and capture that enquiry.

Tips
If customers phone you and the line is engaged, change your message to refer them to your website where they can submit their enquiry. Highlight if you have a Children’s licence and offer to reserve High Chair.

Funeral Director

This is a great design example of a Funeral Director website. The design has 3 marketing banners that can be changed to suit each page.

Suit Your Branding!
The site is designed such that you are not restricted to the default colour scheme on any of the themes. Keep in mind that if you like this site design it can be used for any type of business; it is not restricted to being used for a Funeral Director website.The sites can be tailored to suit your own colour scheme and we can use your logo within the Site header.

Great Designs! Choose from a range of 9-page website themes
All our websites are compliant with International Coding standards. The basic offering is for a 9 page website split into Core, what we regard as the essential pages for any website and Business Specific, content relating to what makes your business unique.

The 5 Core Pages are: Home; Contact Us; Privacy Policy; T&Cs/FAQ; Sitemap.

The 4 Business Specific Pages are chosen by you! You create the page title and populate with content based on particular Products or Services. This gives you the freedom to select those aspects of your business which describe what you offer and can do e.g. History, Headstones, Cars, Our Plans etc.

Marketing Opportunities! 3 Adverts per page
This Funeral Director example theme has 3 slots for Marketing Banners. These can be utilised to ADVERTISE your business products or services or GENERATE income by renting them to local or national businesses. Create combination packages with complementary businesses e.g. Eco Coffins.

Hassle Free! We manage your Domain Registration and Hosting
We will register on your behalf 1 .co.uk or .com Domain Name. Domain Names which have already been registered or cyber-squatted are excluded. If you already have a Domain Name we can arrange for this to be transferred.

All websites need to be hosted on a server in order for them to be live on the internet. The server package included here is based on a medium level of Traffic. We can discuss your particular requirements if you find you are having huge fluctuations in Traffic and the site is being adversely affected. We use the one of the largest companies in the world to host your site, providing you the peace of mind in terms of both availability and customer service. They use the latest server technology to ensure availability is maintained.

Search Engines Ranking
All our websites are Search Engine Friendly can be read easily by all the major Search Engines. To get quickly noticed by Google we will register your site as part of the site launch. The package does not include concerted Search Engine Ranking Placement campaign, please get in touch to discuss.

Email Address
All website packages come with 1 Business Webmail account. This is specific to your domain name but you can pick the prefix e.g. enquiries@ or contact@ or reservation@

Social Media
Is your business harnessing Social Media? Drive traffic to your site or link traffic to your Social Media presence. Once they are signed up you have a fantastic Mailing List of interested customers to communicate with.

Who is visiting your site? Marketing Traffic Statistics to support decision making
Who visits your website? What pages do they look at? How long do they spend on your website? Where do they come from? How do they find you? What page do they leave you from? Using Google Analytics the answers to these questions and more will be provided as part of a Traffic Statistic report issued on a frequency to be agreed.

Anti-Spam
All our Contact form pages are protected against spam. Users need to enter a validation code before submitting their enquiry.

Favicon
Small 16x16 image icon that sits to the left of the web address bar in the browser. A Favicon provides a final polish to your well designed and great value website.